BondlySupport & Contact
Contact us
Have a question, a problem with the app, or a feature idea? Write to us: hello@bondly.pet
We usually reply within 1–2 business days. If you are reporting a technical issue, please include your phone model, OS version and a short description of what happens — it speeds things up a lot.
Frequently asked questions
How do I add a dog or a cat?
After signing in, go to the Profile tab and add a new pet. Enter the name, species and date of birth — everything else (breed, weight, photo) can be filled in later. You can manage profiles for multiple pets at the same time.
How do reminders work?
When you add a vaccination, medication or parasite protection with a due date, Bondly automatically sends you a push notification before the deadline (for parasite protection — 7, 3 and 1 day in advance). Reminders are sent from our server, so they work even if you have not opened the app in a while. Just make sure notifications are allowed for Bondly in your phone settings.
How do I share a pet profile with someone else?
Open your pet's profile, choose the sharing option and let the other person scan the QR code in their Bondly app. Family members, a pet sitter or a breeder will see the same up-to-date health information.
Does the app work offline?
Yes. You can add entries and browse health history offline — the data syncs automatically once your phone is back online.
How much does Bondly cost?
The app is free — download it from the App Store or Google Play at no charge.
How do I delete my account and data?
You can delete your account directly in the app (Profile tab → Delete account) or by writing to us. See the Account Deletion page for details.